Behavioral Interview Training Workshop
1 Day Version Outline

What you will learn:

Introduction to Behavioral Interviewing – the strategy, principles, and history

Interviewing Preparation – the groundwork for conducting effective interviews

Preparation of job descriptions, performance profiles, and critical competencies

Creation of interviewing tools & guides for your organization

The Behavioral Interviewing Model – including questions and advanced Behavioral Interviewing techniques for identifying the most qualified applicants

Comparison to traditional interview approach

Constructing effective behavioral questions

Utilizing behavioral questions to your advantage

Utilizing effective probing techniques and when to use them

Note taking, managing & controlling the interview, non-verbal skills, listening skills

First practice session – role plays, and instructor examples

Interviewing Essentials

Strategy for beginning your interview process

Four phases of all well constructed interviews:
Opening phase
Information Gathering phase
Information Giving phase
Closing phase

Second practice session (if time allows) – role plays

Evaluation & Selection Strategy

Creating an effective evaluation strategy:
First impressions
Use of notes and candidate information
Evaluation criteria

Implementing your evaluation strategy

Sample evaluation forms

EEO Assessment – avoiding legal pitfalls and liability

Exercise
Discussion of legal & non-legal questions and implications

Interviewer Tips – the do’s & don’ts

Strategic deployment of Behavioral Interviewing techniques within your organization or department