How to Attract Personable, Passionate, People-Focused Employees

Feb 21, 2017

How to Attract Personable, Passionate, People-Focused Employees

Are you hiring for a customer service or account management role? Whether you are familiar with the term or not, you need to be attracting intrinsic thinking job candidates for these types of positions. Unlike other types of thinkers who might excel in a sales role because of the financial motivators, intrinsic thinkers shine in roles where they are working and connecting with people. Intrinsic thinkers place more value on relationships than they do on financial gains. These passionate, attentive people will add a personal touch to their roles in your company, strengthen client relationships, and enhance customer loyalty to your business.

What can you do to add these people-pleasing employees to your team? Intrinsic thinkers are attracted to an inclusive culture that has a "family feel." In keeping this in mind, you can tailor job descriptions to catch the eye of intrinsic thinkers. Use words and statements like the following to play to the motivations of intrinsic thinkers:

  • Good at building relationships
  • Attentive to others
  • Pleasant environment
  • Loyal
  • Passionate
  • Friendly atmosphere
  • Ambitious
  • Imaginative
  • You deserve the best
  • Be treated with respect
  • Be a part of our family
  • We value your imagination and creativity
  • Personal passion and connection with your work

During an interview, you can ask specific questions to assess an individual's customer service acumen. Certain behavioral-based interview questions allow you to guide the candidate into revealing his or her characteristics related to customer-oriented competencies through sharing examples of past job behaviors, and can help you open a dialogue about your company as well. Your best strategy for closing an intrinsic thinker is to pay attention to the candidate's feelings and sense of belonging. In the interview, you'll have an opportunity to touch on these internal "hot buttons" during your discussions:

  • Make them feel valued as a unique individual.
  • Make them aware of the family atmosphere and relationships they will build while working for your organization.
  • Ask their opinions on matters that apply to the work environment.

Remember, intrinsic thinkers will be most attracted to personable environments where relationships are part of the working culture, and where imagination and personal feelings are valued. If you are looking to hire individuals who will thrive in customer-centered roles, do your part in attracting and closing in on intrinsic thinkers.

ZERORISK helps organizations build great cultures by identifying, developing, and retaining top talent. The ZERORISK Hiring System blends a revolutionary behavioral science with state-of-the-art technology to reduce unwanted turnover and improve employee performance. For more information contact us at (800) 827-5991.

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