What Is Emotional Intelligence, and Why Is It Important in the Workplace?

Jul 14, 2015

What Is Emotional Intelligence, and Why Is It Important in the Workplace?

Beginning our second part in this series on emotional intelligence (EQ), let's refresh your memory.

Personality and emotional intelligence are very different. For example, this is evident in cases where two people with different personalities—one who is an introvert and one who is an extrovert—have the ability to excel at the same position. Emotional intelligence is the ability to be aware of, control, and express one's emotions and effectively provide good, sound judgment in possible chaotic and stressful situations.

So, how does all of the information in an individual's EQ correlate to success in the workplace? There are five emotional intelligence competencies that have proven to contribute more to workplace achievement than technical skills, cognitive ability, and standard personality traits combined.

  • Social competencies: Intuition & Empathy and Political Acumen & Social Skills
    • These traits determine how we handle relationships.
    • Intuition and empathy are important in the workplace to understand others and create the perfect environment for excellent customer service orientation.
    • Political acumen and social skills describe our adeptness at creating desirable responses in others. This helps with effective persuasion tactics, clear communication, strong conflict resolution, and nurturing bonds in the workplace for success.
  • Personal competencies: Self-Awareness, Self-Regulation, Self-Expectations & Motivation
    • Determining how we manage ourselves will allow an employee to bring his or her best self to the table with effective understanding.
    • Self-awareness allows for emotional awareness and accurate self-assessment and brings out strong self-confidence.
    • Self-regulation insures strong self-control, trustworthiness and integrity, being accountable and taking responsibility, and the ability to adapt to change. Another very important skill related to this competency is being comfortable with novel ideas and new innovations.
    • Self-expectations and motivation guide employees to maintain and reach goals. They will help with aligning the goals with the entire team, creating initiative, and setting an optimistic tone for the group despite setbacks.

The significant effect these traits have on the bottom line will catch most employers' attention. Rather than choosing to only focus on"hard skills" and personality traits, the ZERORISK Hiring System will help you to understand and assess competencies. Implementing employment candidate testing helps to understand candidates' emotional intelligence as well as their alignment with the organization. Knowing this information will allow for a stronger transition into the company and team culture. For example, CareerBuilder found that 61 percent of employers said they're more likely to promote workers with high emotional intelligence rather than those with a high intelligence quotient (IQ).

In a recovering economy, employers want people who can effectively make decisions in stressful situations, said Rosemary Haefner, vice president of human resources at CareerBuilder.

If you are looking for a competitive advantage in the business world today, the value of having highly emotionally intelligent employees comprise your workforce is immeasurable. ZERORISK HR has conducted multiple studies that have found correlations between things such as low emotional intelligence and theft and shrinkage. To take the next step and improve your workforce, allow the ZERORISK Hiring System to assist you today!

ZERORISK helps organizations build great cultures by identifying, developing, and retaining top talent. The ZERORISK Hiring System blends a revolutionary behavioral science with state-of-the-art technology to reduce unwanted turnover and improve employee performance. For more information contact us at (800) 827-5991.

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