• Improve Customer Satisfaction Ratings with Emotional Intelligence

    Nov 29, 2016
    How customers view your company often dictates how successful you’ll be. Few things are as important to car dealerships as the customer satisfaction index (CSI). Employees with high levels of emotional intelligence, including the competencies of intuition and empathy, provide higher levels of customer service—which directly relates to a higher CSI rating.
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  • Seven Things a Personality Test Won’t Tell You about Your Next Hire

    Nov 22, 2016
    Hiring? If you think a personality test is the best assessment tool to use during the hiring process, think again. It could be time to trade in your current behavioral assessment for a new model. Here are seven reasons why you might want to consider using a pre-employment assessment that measures emotional intelligence, not personality.
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  • Hiring Leaders with Empathy Can Pay Off Big Time

    Nov 15, 2016
    Empathy is especially important in business and is a common emotional intelligence competency found in effective leaders. Empathetic managers have positive relationships with their staff and truly want each of their subordinates to reach his or her potential. These managers have an intuitive sense of their direct reports' perspectives, show an active interest in their needs, and encourage employee engagement.
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  • Re-engineer Employee Performance Reviews

    Nov 08, 2016
    Waiting an entire year for the annual formal performance review is too much lag time between conversations about employee performance. Instead, design a performance management plan that also incorporates multiple opportunities to provide employees with feedback throughout the year, thereby creating beneficial occasions to recognize employee accomplishments, offer constructive criticism, and improve communication between manager and direct reports.
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  • Red, White, and True: What If We Could Measure the Emotional Intelligence of Presidential Candidates?

    Oct 25, 2016
    Being president of the United States is very similar to being the CEO of a company; however, candidates for each position are selected in very different ways. If presidential candidates were required to go through the same hiring process as CEOs, it could give voters a new perspective on each candidate. Regardless of leading from the boardroom or the Oval Office, certain emotional intelligence core competencies are required of both positions in order to succeed.
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  • The Road to Excellence: An Auto Dealer's Story of Achieving a High-Performing Company Culture

    Oct 18, 2016
    A high-performing company culture typically does not happen by accident. We sat down to discuss the topic with one of our clients, a leader in luxury automobile sales. This dealership set out to change the perception of working in the auto industry by building a high-performing company culture where people come first.
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  • The Clock Is Ticking: Get Up to Speed on New Overtime Rules and How They Affect Your Business

    Oct 11, 2016
    Learn what your business can do to minimize the impact of the new Fair Labor Standards Act overtime standards that will go into effect December 1, 2016. Compensation requirements for certain employees to qualify for exemption will nearly double—great for employees but difficult for small businesses. However, there are steps your company can take to prepare for the new regulations.
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  • Don’t Skimp on Seasonal Employees: Emotional Intelligence Competencies That Matter Most

    Oct 04, 2016
    The holidays are around the corner, which means seasonal hiring for many business owners. But don't "wing it" and hire the first person who comes through the door. Seasonal employees with a bad attitude could mean a rotten holiday season for your business. Find out the top three emotional intelligence competencies to look for in seasonal employees.
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  • No Standardized Hiring Process? Be Prepared for Substandard Results

    Sep 27, 2016
    No standardized hiring and selection process at your business? Inconsistent hiring practices will often lead to inconsistent hiring results. Establishing and implementing hiring best practices provide control and guidance for hiring managers and can help your company avoid the negative consequences of random, inefficient, and sometimes illegal hiring decisions.
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  • Is Your Company Culture by Design or Default?

    Sep 20, 2016
    Does your organization have a culture it strives to maintain, or is your organization set on cruise control, blindly accepting a culture by default, not by design? Just like driving, you never know where you want to go without knowing where you are. Intentionally creating a strong company culture directly impacts an organization’s bottom line by positively affecting employee performance and customer loyalty.
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