• Put Your Service Center into Overdrive by Hiring Customer Service-Oriented Employees

    Dec 20, 2016
    Savvy auto dealers understand that people skills count. Customer service before, during and after the sales or service process has a tremendous impact on the bottom line and CSI score for any dealership. These best practices can help you identify, hire and employ people with top-of-the-line service acumen to ensure your customers will keep driving back.
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  • Do Your 2017 Goals Include Your People Practices?

    Dec 13, 2016
    As 2016 draws to a close, you may be looking ahead at goals for the upcoming year. Do your 2017 business goals include your people practices? Your employees are the backbone of your organization and when they’re engaged in their work, your bottom line benefits. Make people a priority at your business in 2017 by adding an employee engagement strategy to your new year’s resolutions.
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  • Does Your Top Sales Person Have a Conflict Causing Personality?

    Dec 06, 2016
    We all know at least one person who loves to take all the credit for a job well done—even if the accomplishment was a group effort. Lots of businesses can identify with this drama-causing problem in the office, including auto sales dealers. Not only are they stealing the limelight, this type of employee is also stealing your dealership’s ability to have a cohesive, high performing team.
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  • Improve Customer Satisfaction Ratings with Emotional Intelligence

    Nov 29, 2016
    How customers view your company often dictates how successful you’ll be. Few things are as important to car dealerships as the customer satisfaction index (CSI). Employees with high levels of emotional intelligence, including the competencies of intuition and empathy, provide higher levels of customer service—which directly relates to a higher CSI rating.
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  • Seven Things a Personality Test Won’t Tell You about Your Next Hire

    Nov 22, 2016
    Hiring? If you think a personality test is the best assessment tool to use during the hiring process, think again. It could be time to trade in your current behavioral assessment for a new model. Here are seven reasons why you might want to consider using a pre-employment assessment that measures emotional intelligence, not personality.
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  • Hiring Leaders with Empathy Can Pay Off Big Time

    Nov 15, 2016
    Empathy is especially important in business and is a common emotional intelligence competency found in effective leaders. Empathetic managers have positive relationships with their staff and truly want each of their subordinates to reach his or her potential. These managers have an intuitive sense of their direct reports' perspectives, show an active interest in their needs, and encourage employee engagement.
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  • Re-engineer Employee Performance Reviews

    Nov 08, 2016
    Waiting an entire year for the annual formal performance review is too much lag time between conversations about employee performance. Instead, design a performance management plan that also incorporates multiple opportunities to provide employees with feedback throughout the year, thereby creating beneficial occasions to recognize employee accomplishments, offer constructive criticism, and improve communication between manager and direct reports.
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  • Red, White, and True: What If We Could Measure the Emotional Intelligence of Presidential Candidates?

    Oct 25, 2016
    Being president of the United States is very similar to being the CEO of a company; however, candidates for each position are selected in very different ways. If presidential candidates were required to go through the same hiring process as CEOs, it could give voters a new perspective on each candidate. Regardless of leading from the boardroom or the Oval Office, certain emotional intelligence core competencies are required of both positions in order to succeed.
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  • The Road to Excellence: An Auto Dealer's Story of Achieving a High-Performing Company Culture

    Oct 18, 2016
    A high-performing company culture typically does not happen by accident. We sat down to discuss the topic with one of our clients, a leader in luxury automobile sales. This dealership set out to change the perception of working in the auto industry by building a high-performing company culture where people come first.
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  • The Clock Is Ticking: Get Up to Speed on New Overtime Rules and How They Affect Your Business

    Oct 11, 2016
    Learn what your business can do to minimize the impact of the new Fair Labor Standards Act overtime standards that will go into effect December 1, 2016. Compensation requirements for certain employees to qualify for exemption will nearly double—great for employees but difficult for small businesses. However, there are steps your company can take to prepare for the new regulations.
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