Measures Emotional Intelligence

The ZR Assessment Measures Thinking, Not Behaviors or Personality

Emotional intelligence, or EI, may not be a term with which you are familiar. It includes an individual's ability to recognize and regulate emotions in themselves and others. EI is a person's biases and clarity in thinking, resulting in decision-making and judgment.

Emotional intelligence typically involves the following:

  • Emotional empathy
  • Attention to, and discrimination of, one's emotions
  • Accurate recognition of one's own and others' moods
  • Mood management or control over emotions
  • Response with appropriate (adaptive) emotions and behaviors in various life situations (especially to stress and difficult situations)
  • Balancing of honest expression of emotions against courtesy, consideration, and respect (i.e., possession of good social skills and communication skills)

Why is emotional intelligence important in the workplace?

The significance of emotional intelligence is best reflected through employee performance. Emotional intelligence can identify both the biases and clarity in one's thinking patterns that allow an individual to make sound decisions. Employee success comes down to an individual's ability to exercise clear and sound judgment in job situations. This clarity in thinking and composure in stressful and chaotic situations is what separates top performers from weak performers—this is why emotional intelligence is important in the workplace.

Why is it more important to measure emotional intelligence than behaviors or personality?

  • Of the competencies that correlate to workplace success, 80 percent are based on emotional intelligence, which is far greater than intelligence quotient (IQ) or personality traits.
  • Highly emotionally intelligent employees can manage their own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations.
  • Employees with low emotional intelligence are more likely to violate company ethics and policies, ignore rules of the organization, use illegal drugs while on the job, cause conflict, and put their self-interest ahead of organizational values.
  • Companies that have highly emotionally intelligent employees have a competitive advantage through reduced employee turnover and improved employee performance.

Because of the importance of EI, it is imperative to measure job candidates' emotional intelligence competencies during pre-employment selection to determine how successful individuals may be in their new roles. Companies that do this recognize the value of having highly emotionally intelligent employees who have a positive impact on the bottom line.

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