• Your Next Recruit Could Be One Post Away

    Jan 17, 2017
    If your company isn’t posting, sharing and hashtagging, you’re behind the times. With increasing numbers, internet users around the world are using various social media platforms to get news, connect with friends, and even look for jobs. Companies are paying attention—and yours should too. With an overwhelming majority of businesses already using social media platforms as recruiting tools, social media is quickly becoming the future of talent recruitment.
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  • How to Identify Managers Who are Good at Hiring

    Jan 10, 2017
    What do you look for when hiring a manager for your company? The ability to hire and develop others should be at the top of the list. This is not an easy skill to identify, but a pre-employment assessment provides the key to hiring success
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  • Stop Picking Favorites: Hire Skills, Not Likeability

    Jan 03, 2017
    Instead of making hiring decisions based on hunches, a gut feeling or whether or not you had "good chemistry" with a candidate, consider using an applicant appraisal form. This valuable hiring tool can help you effectively hire the right talent by comparing a candidate’s competencies to job requirements, and allows for easy comparison between candidates.
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  • Make a List and Check it Twice: Top Five Things To Do Now for Hiring Success in 2017

    Dec 27, 2016
    It’s official: 2016 is almost over. With just a few days left in this year, most people are looking ahead to 2017. But before you close the books on 2016, here are five things to do now to prepare your company for hiring success in 2017.
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  • Put Your Service Center into Overdrive by Hiring Customer Service-Oriented Employees

    Dec 20, 2016
    Savvy auto dealers understand that people skills count. Customer service before, during and after the sales or service process has a tremendous impact on the bottom line and CSI score for any dealership. These best practices can help you identify, hire and employ people with top-of-the-line service acumen to ensure your customers will keep driving back.
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  • Do Your 2017 Goals Include Your People Practices?

    Dec 13, 2016
    As 2016 draws to a close, you may be looking ahead at goals for the upcoming year. Do your 2017 business goals include your people practices? Your employees are the backbone of your organization and when they’re engaged in their work, your bottom line benefits. Make people a priority at your business in 2017 by adding an employee engagement strategy to your new year’s resolutions.
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  • Does Your Top Sales Person Have a Conflict Causing Personality?

    Dec 06, 2016
    We all know at least one person who loves to take all the credit for a job well done—even if the accomplishment was a group effort. Lots of businesses can identify with this drama-causing problem in the office, including auto sales dealers. Not only are they stealing the limelight, this type of employee is also stealing your dealership’s ability to have a cohesive, high performing team.
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  • Improve Customer Satisfaction Ratings with Emotional Intelligence

    Nov 29, 2016
    How customers view your company often dictates how successful you’ll be. Few things are as important to car dealerships as the customer satisfaction index (CSI). Employees with high levels of emotional intelligence, including the competencies of intuition and empathy, provide higher levels of customer service—which directly relates to a higher CSI rating.
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  • Seven Things a Personality Test Won’t Tell You about Your Next Hire

    Nov 22, 2016
    Hiring? If you think a personality test is the best assessment tool to use during the hiring process, think again. It could be time to trade in your current behavioral assessment for a new model. Here are seven reasons why you might want to consider using a pre-employment assessment that measures emotional intelligence, not personality.
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  • Hiring Leaders with Empathy Can Pay Off Big Time

    Nov 15, 2016
    Empathy is especially important in business and is a common emotional intelligence competency found in effective leaders. Empathetic managers have positive relationships with their staff and truly want each of their subordinates to reach his or her potential. These managers have an intuitive sense of their direct reports' perspectives, show an active interest in their needs, and encourage employee engagement.
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